Junior Workforce Support Specialist

About the role

As part of the People Services team, you will provide fast, reliable and quality service to Flink's riders, answering their questions about back office processes such as contracts, shifts, or paychecks, while acting as the voice of the drivers within the company.

What you'll do

• Providing fast, reliable and quality service to our riders by answering their questions about our back office process such as contracts, shifts, or paychecks
• Being the voice of the drivers, ensuring that you share their day-to-day work experiences with other departments in our company and drive process improvements
• Leading and participating in projects aimed at improving the way the people services team works

What you'll need

• Ideally, you have had some experience in customer service and/or other customer-facing jobs
• You've worked in a delivery job before or have a good understanding of what it takes to be a courier driver
• You have experience with ticketing tools such as Zendesk or Intercom
• You have excellent written and verbal communication skills
• You are organized, detail-oriented and not afraid to take on new tasks
• You are fluent in English (German is a big plus!)

What they offer

• A €1000 annual L&D budget as well as individual coaching options
• 26 days of vacation, +1 day every year up to a maximum of 30 days
• A mobility budget of 30 EUR per month with NAVIT
• Attractive company pension options
• Unlimited access to e-learning platform MyAcademy, including online German courses
• Discount on personal Flink orders and Urban Sports Club membership