Applied AI Engagement Manager

About the role

As an Applied AI Engagement Manager at Taktile, you'll work closely with our enterprise customers to implement complex solutions and ensure they unlock maximum value from our platform. This role is central to our mission of transforming customers' decisioning infrastructure to optimize and automate mission-critical business decisions.

What you'll do

• Act as the strategic partner and primary point of contact for enterprise customers post-sale and coordinate cross-functional teams (Product, Engineering, Solutions, Data) to deliver high-impact projects on time
• Translate complex business problems into workflows and product configurations and become a subject-matter expert in the Taktile platform and the business value it can unlock for our customers
• Closely collaborate with Taktile's Account Executive and Solution Engineers to build strong relationships with executive level stakeholders as well as Taktile's core users within customer teams
• Identify new opportunities for product expansion and adoption within customer accounts and continuously gather feedback and insights to inform product development and iterate on delivery playbooks with our product and engineering teams

What you'll need

• 4-6 years of experience in tech consulting, tech implementation or customer-facing roles at high-growth startups or enterprises in B2B SaaS and demonstrated team leadership in various situations
• Excellent communication and stakeholder management skills, and are effective across all levels of an organization
• Technical foundation and can clearly communicate technical challenges and solutions to both engineers and customers, especially in the context of applied AI
• Comfortable managing multiple projects, timelines, and stakeholder expectations, even in ambiguous and fast-changing environments
• Hands-on, proactive, and excited to help shape both the product and the company
• Willingness to travel up to 40% of the time

Nice to have

• Experience in implementing AI at scale in enterprise context
• Domain expertise in the financial services industry (banking, insurance, lending, payments, etc.)
• Strong analytical skills and have a hands-on mentality
• Knowledge of APIs and know the basics of Python and SQL

What they offer

• Top-of-market equity and cash compensation
• Self-development budget for conferences, books or classes
• Office spaces in Berlin, London or New York and bi-yearly company-wide meetings
• Flat hierarchy with direct interaction with founding team members
• Equipment of your choice including meaningful home office set-up