Automation & AI Integrations Specialist

About the role

We're hiring an Automation & AI Integrations Specialist to help us design and build reliable workflows across modern tools in the Customer Service team. This role is for someone who loves turning messy real-world processes into clean, dependable automation.

What you'll do

• Design automation solutions: translate business needs into workflow designs (inputs → logic → outputs), including edge cases and failure handling.
• Build and maintain automated workflows across tools (e.g., automation platforms, databases/spreadsheets, ticketing/CRM systems, internal tooling).
• Set up and improve AI agents (e.g., Langdock-style agents): prompting, evaluation, integrations, and safe rollout of changes.
• Integrate with APIs: webhooks, authentication, JSON payloads, pagination, and troubleshooting.
• Improve reliability and observability: logging, alerts, retries, idempotency, and runbooks so workflows can be operated confidently.
• Collaborate cross-functionally with ops and product to continuously refine and scale workflows.

What you'll need

• Strong analytical mindset: you can quickly understand a use case, clarify requirements, and propose a practical build plan.
• Proven ability to debug: you can isolate issues, inspect logs/data, reproduce errors, and fix root causes—not just patch symptoms.
• Solid understanding of how integrations work: APIs, webhooks, auth, and structured data (JSON/CSV).
• Basic coding experience (scripting/automation-level): enough to transform data, write small utilities, and reason about logic.
• Comfort with modern collaboration tools and practices (docs, ticketing, structured communication).

Nice to have

• Experience with automation platforms like Make, Zapier, n8n, or similar.
• Experience with tools like Airtable, Notion databases, or operational data systems.
• Database fundamentals (tables/relationships, basic SQL; Postgres/Supabase is a plus).
• Familiarity with Git/GitHub at a practical level.
• Experience integrating with ticketing/CRM systems (e.g., Intercom, Zendesk, Salesforce).
• Experience working with AI workflows (agent orchestration, evaluation, prompt iteration).

What they offer

• Work at Germany's first green unicorn—play an active role in shaping the solar energy transition.
• Hybrid working concept with flexibility to work in the way that best suits your tasks; Workflex allows relocation abroad for up to 30 days a year.
• Modern office in Berlin-Friedrichshain with height-adjustable desks, beverages, barista coffee, and table tennis.
• Onboarding with welcome bag, buddy program, and supportive team.
• 29 + 2 vacation days, discounted Wellhub membership, and corporate benefits.
• Transparent all-hands meetings, short decision-making processes, and open feedback culture.