Junior CS Agent - Dutch Speaking

About the role

Join Raisin's Customer Service team as a Junior Customer Service Agent supporting Dutch-speaking customers with financial products via phone and email. You'll provide first-class customer experience focusing on service rather than sales, helping customers with account opening, investment processes, and basic tax inquiries.

What you'll do

• Become an expert on Raisin's products and processes as the main customer contact point
• Handle customer inquiries independently via phone and email using strong communication skills
• Collaborate closely with customer service colleagues and other Raisin departments
• Professionally manage inquiries about account opening, investment processes, and basic tax issues
• Contribute to positive customer experiences and satisfaction
• Develop and implement ideas for optimizing work processes

What you'll need

• Dutch at C2 level (written and spoken) with good command of English
• Interest in complex topics, modern finance and capital markets
• Ability to multitask under pressure while setting appropriate priorities
• Strong people skills and desire to help customers
• High work standards and ability to maintain overview in hectic situations
• Proficiency with Microsoft Office and Google Workspace, quick to learn new systems

Nice to have

• Professional experience in customer service or customer support (any industry)

What they offer

• €2,000 employee development budget and four full training days per year
• Flexible working hours, home office, and 30 vacation days
• Company pension scheme with 20% employer contribution
• Urban Sports Club membership subsidy (€20+ per month)
• Deutschland Ticket subsidy (€25 per month) and JobRad bike leasing
• Office snacks, fresh fruit, drinks, and potential relocation support