Technical Support Manager

About the role

You'll serve as a Technical Support Manager at voize, leading complex technical implementations and integrations for healthcare customers. This role involves troubleshooting multi-layered system issues, coordinating escalations, and ensuring smooth platform operations across Windows and Linux environments.

What you'll do

• Lead and coordinate technical implementations and escalations across customer environments and internal teams
• Own and optimize system integrations across Windows and Linux environments
• Troubleshoot multi-layered issues spanning systems, networks, browsers, and interfaces with timely resolution
• Drive infrastructure scaling initiatives including user growth, environment migrations, and performance optimization
• Ensure thorough technical documentation, handoffs, and post-incident reviews
• Identify recurring technical challenges and collaborate with Product and Engineering on long-term solutions

What you'll need

• Expert knowledge in Windows/Linux administration, networking, and integrations (firewalls, APIs, routing, MDMs)
• Hands-on experience with Docker, virtualization, web servers, and load balancing
• Strong troubleshooting skills across infrastructure, APIs, and complex multi-layered systems
• Excellent communication skills to translate technical details into clear, actionable insights
• Proactive, ownership-driven approach with strong documentation and mentoring abilities
• Fluent German (C2) and good English skills for client and internal communications

What they offer

• Stock options to become a co-creator of company success
• 30 vacation days plus birthday off
• Germany Transport Ticket and Urban Sports Club membership
• Access to learning platforms including Blinkist and Audible
• Regular company off-sites and team events
• Flexible working hours and hybrid work setup