Senior AI Product Manager

About the role

As a Senior AI Product Manager, you'll shape the vision, strategy, and roadmap for core AI systems that power Fin and Intercom's AI features. You'll work at the intersection of advanced AI research, cutting-edge product development, and real customer problems, helping us build world-class AI products that deliver meaningful business impact.

What you'll do

• Lead a major part of our AI product surface. You'll own an important area of Intercom's AI platform or AI agent and be accountable for its vision, strategy, and impact.
• Deeply understand customers, the business, and the technology. You'll learn the space inside out: what customers need, where the business is going, and how our AI systems work.
• Work side-by-side with a world-class AI team. You'll collaborate every day with ML scientists, ML engineers, AI designers, and ML researchers.
• Ship ambitious, high-quality AI product. You'll take AI concepts from early exploration through to production launches.
• Collaborate across the company. You'll work closely with our core product org to integrate AI across the Intercom platform, and partner with GTM, marketing, support, and operations.
• Lead through clarity, ownership, and momentum. You'll bring teams together, communicate decisions clearly, create alignment, and consistently push toward impactful outcomes.

What you'll need

• Strong AI and technical fluency. You've built or worked deeply with AI/ML products, ideally including generative AI.
• Excellent product judgment. You balance customer needs, business goals, and technical realities.
• Sharp problem framing and customer insight. You can independently understand and articulate complex problems using research, data, and direct customer conversations.
• Ability to build world-class product. You collaborate deeply with engineering and design to ship high-quality software.
• Strong communication and leadership. You influence widely, bring structure to ambiguity, and create momentum.

What they offer

• Competitive salary, annual bonus and equity
• Regular compensation reviews
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks standard, Windows available for certain roles
• Fun events for employees, friends, and family