Technical Solution Engineer - Interoperabilität
Doctolib
Seniority
Midweight
Model
Hybrid
Sector
Salary
Undisclosed
Contract
Full-Time
About the role
You'll work at the interface between Doctolib's platform and the German healthcare IT landscape, solving complex integration problems and supporting customers with technical challenges. This role focuses on ensuring smooth integration of Doctolib into customer infrastructure while working with German healthcare IT systems like Telematikinfrastruktur.
What you'll do
- Provide technical support for German Telematikinfrastruktur including interface architecture, card management, and Gematik standards
- Support and troubleshoot Doctolib solutions during onboarding, performance issues, updates, and configurations
- Solve complex interoperability problems with connectors and APIs in collaboration with IT service partners
- Independently analyze complex technical issues with thorough documentation and cooperate with development teams via Jira
- Use various AI tools to effectively develop problem solutions and generate comprehensive knowledge
- Transfer knowledge proactively to internal teams to prevent technical challenges and improve customer satisfaction
What you'll need
- Experience with complex IT infrastructures, networks, and security-critical systems
- Practical experience with API integration and troubleshooting
- Ability to explain technical concepts clearly to both IT experts and non-technical users
- Very good German (minimum C1) and good English (minimum B2) skills
Nice to have
- Knowledge of Telematikinfrastruktur, Gematik standards, and other healthcare IT systems
- Experience with IT service partners, KIM+, eAU and e-prescription workflows
- Experience with observability tools like Kibana, Datadog, or Elasticsearch
- Degree in Computer Science, Medical Informatics, or comparable professional experience
What they offer
- Company-sponsored Germany ticket for commuting
- Company health insurance with additional benefits
- 28 vacation days plus 1 additional day per year of employment (max 30 days)
- Option to work up to 10 days per year from abroad
- Company pension scheme with 40% employer contribution
- Mental health and coaching sessions through external partner