Enterprise Account Manager - m/f/d

About the role

As Enterprise Account Manager, you guide companies through their AI transformation. You own a portfolio of enterprise accounts — adoption, expansion, retention, and everything in between — and are the partner companies call when something matters. The relationships you build directly shape how 7,000+ organizations experience AI, including names like Merck KGaA, Der Spiegel, and Personio.

What you'll do

• Own a portfolio of enterprise accounts and be accountable for retention, adoption, and expansion
• Build structured account plans for your highest-value customers: stakeholder maps, health assessments, growth opportunities, risk mitigation
• Run strategic customer conversations — QBRs, executive business reviews, and proactive check-ins — that are grounded in data and outcomes
• Identify and drive expansion opportunities across users, use cases, and deployment scope
• Navigate complex enterprise stakeholder landscapes: find the champions, manage the blockers, build multi-threaded relationships
• Work cross-functionally with Solutions Engineering, Product, and Sales to translate customer needs into internal action
• Build AI agents and automated workflows to manage your own book of business — systematically eliminate manual work from your role
• Be the voice of the customer internally without losing sight of Langdock's product direction

What you'll need

• 5+ years of experience in a customer-facing role with enterprise customers — Account Management, Customer Success, or a consultative post-sales role
• Experience with real technical products, not just lightweight SaaS tools, and understanding of what it takes to drive adoption in complex organizations
• Commercially strong: renewal and expansion conversations, multi-stakeholder environments, relationships from end users to C-level
• Hands-on AI experience: creating agents, automating workflows, and using AI to do work that would normally require more people
• Ability to talk credibly about model selection, data privacy, and integration architectures with technical stakeholders
• Strategic and data-driven: work with CRM data, usage signals, and health scores to turn numbers into stories that drive decisions
• Fluent in German (C1+) and English

Nice to have

• Background from an AI-native company, technical consulting (e.g. QuantumBlack), or an early-stage startup
• Founder or early-employee experience

What they offer

• Competitive salary with equity participation
• Free lunch and dinner, every day in the office
• Premium gym access (right around the corner)
• Relocation support for those moving to Berlin