Forward Deployed Buyer

About the role

As a Forward Deployed Buyer, you will work in customer value creation and support, bridging Delvo's product capabilities with what procurement teams actually need. You'll sit alongside customers, understand how buyers work, and make Delvo indispensable in their daily workflow.

What you'll do

• Become a subject-matter expert in Delvo's platform and procurement best practices; confidently demo, configure and roll out the solution with customers.
• Lead onboarding sessions for new customers – prepare materials, guide users through configuration and ensure they reach their first "aha" moments quickly.
• Embed with enterprise procurement teams to understand their organisational structure, workflows and pain points; design dedicated workflows on Delvo that solve real problems.
• Provide day-to-day support: triage issues, answer user questions.
• Serve as the voice of the customer – capture feedback and feature requests, translate them into actionable insights.
• Develop playbooks, training materials and best practices to scale onboarding and adoption across multiple customers.

What you'll need

• Background in procurement, strategic sourcing or buyer operations with a deep understanding of how procurement teams operate.
• Exceptional communication and stakeholder-management skills – able to build trusted relationships with users.
• Comfortable running workshops and training sessions.
• Analytical mindset with the ability to translate qualitative feedback into structured requirements and measure value creation.
• Fluent in English and German as many customers are based in DACH.
• Self-starter who thrives in ambiguous, fast-changing environments and enjoys working closely with customers.

Nice to have

• Familiarity with AI/LLM-powered products or procurement software (e.g. SAP, Coupa).
• Experience in customer success, solution consulting or SaaS implementations.