Junior CS Agent - German Speaking

About the role

You'll join Raisin's German customer service team as a Customer Service Agent, providing first-level support to German-speaking customers via phone and email. This role focuses on service excellence rather than sales, helping customers with financial products while working in a hybrid model with two office days per week.

What you'll do

• Become an expert on Raisin's products and processes quickly
• Handle customer inquiries independently via phone and email
• Process account opening requests and investment-related questions
• Handle basic tax-related inquiries professionally
• Collaborate closely with customer service colleagues and other departments
• Ensure positive customer experiences through friendly, professional service
• Contribute to overall customer satisfaction and platform usability

What you'll need

• Native-level German (C2) and fluent English
• Strong communication skills and solution-oriented approach
• Ability to multitask and prioritize effectively under pressure
• Interest in complex topics and modern financial markets
• Location in Berlin required
• High work standards and ability to stay organized during busy periods

Nice to have

• Previous customer service or support experience in any industry
• Experience providing telephone customer assistance

What they offer

• €2,000 annual development budget plus four training days per year
• Flexible working hours, home office, and 30 vacation days
• Company pension plan with 20% employer contribution
• Urban Sports Club membership subsidy (€20+ monthly)
• Public transport subsidy (€25 monthly) and bike leasing program
• Office snacks, fresh fruit, and beverages plus potential relocation support