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Senior Manager, Performance Management

GGetYourGuide
Seniority
Senior
Model
Hybrid
Sector
E-Commerce
Salary
Undisclosed
Contract
Full-Time

About the role

This is a Senior Manager position in Performance Management for GetYourGuide's Care Department, reporting to the Global Director of Care. You'll drive operational performance strategy, ensure operational excellence, and foster a high-performance culture while leading teams in workforce management and operations analytics.

What you'll do

  • Drive strategic innovation by implementing new solutions and technologies to enhance Care experience and operational efficiency
  • Set department KPIs, targets, and milestones while contributing to broader company KPI target setting
  • Provide operational analytics tools and insights to empower data-driven decision making across the Care department
  • Build and lead high-performing teams in workforce management and operations analytics
  • Collaborate across departments including Financial Planning, Data Platforms, and Data Analytics to influence broader strategies
  • Model company values and promote an inclusive work environment focused on growth

What you'll need

  • 5-7 years of experience with strong analytical skills and business intelligence tools like Looker or Power BI
  • Track record of building operational performance visibility tools and driving insights through hypothesis testing
  • Proven experience in performance management, strategic leadership, and team building in fast-paced environments
  • Exceptional communication skills with ability to present complex data findings to cross-functional teams
  • Demonstrated ability to lead transformative innovation and drive collaborative efforts
  • Understanding of Care strategies and ability to lead improvement initiatives

Nice to have

  • Workforce management experience

What they offer

  • Annual personal growth budget and mentorship programs
  • Work from anywhere for 30 days per year
  • Hybrid working with 3 days in office, 2 days optional remote
  • Monthly transportation and fitness budget
  • Discounts on GetYourGuide activities for you, friends, and family
  • Language reimbursement program and health benefits
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