Graduate Customer Operations Associate

About the role

This is an entry-level Graduate Customer Operations Associate position for recent graduates to start their career in FinTech. You'll gain hands-on experience across customer operations, onboarding, compliance, and process optimization while ensuring a seamless experience for German customers in a fast-paced, high-growth environment.

What you'll do

• Act as key operational contact for German customers, handling inquiries via phone, chat, and email
• Investigate complex situations with curiosity and structure, identifying root causes and assessing risks
• Collaborate with Compliance, Product, Risk, and Operations teams to resolve cases and improve workflows
• Work with internal tools and systems to optimize processes and contribute ideas for improvement

What you'll need

• Bachelor's degree in Business, Finance, Economics, Law, or related field (or equivalent experience)
• Native-level German (C2) and strong English skills (minimum C1)
• Strong interest in FinTech, financial processes, or operational excellence
• Proactive, hands-on mindset with willingness to take ownership
• Strong communication skills in German, both written and spoken
• Structured, detail-oriented approach to handling data and documentation
• Analytical and curious mindset with problem-solving abilities
• Customer-oriented approach with empathy and professionalism

What they offer

• Top-of-market compensation package including equity
• Structured onboarding and hands-on training
• 20 days "work from abroad" policy
• 600 EUR Learning & Development Budget
• Clear growth paths within Operations, Compliance, Risk, or Product
• Vibrant office culture with weekly breakfasts and Friday demos