Senior Operations Manager EMEA

About the role

The Senior Operations Manager is responsible for scaling our operations to make Blacklane the partner of choice for our preferred supply partners (professional chauffeurs) in the European market. This is a relationship-driven leadership role focused on balancing supply and demand dynamics, strengthening partner engagement, and ensuring operational excellence while managing cost efficiency and profitability.

What you'll do

• Design and implement strategies for supply partnerships of ground transportation services for your designated area to ensure guests are served with the best possible quality at an optimized cost level
• Manage, negotiate, and continuously improve supply costs, quality metrics, and supply availability within your region, translating KPIs into clear operational actions
• Own and actively manage supply pricing and margin performance, balancing supply and demand dynamics to meet profitability and fulfillment targets
• Make informed operational decisions in response to market fluctuations, including pricing adjustments and capacity allocation
• Drive process improvements by collaborating with internal stakeholders across the organization to address operational opportunities and challenges
• Build and nurture long-term strategic relationships with supply and corporate partners
• Grow, lead, and develop a team managing the chauffeur supply side in the region
• Operate as a largely field-based leader with regular travel to strengthen partnerships and monitor market conditions

What you'll need

• 5+ years of experience in strategy, operations, or a similar role in a fast-paced environment
• Strong understanding of partnership management and relationship-driven business models
• Highly analytical with the ability to interpret supply and demand dynamics and translate data into action
• Experience managing KPIs, margin performance, and operational roadmaps
• Excellent interpersonal skills with the ability to build trust quickly with partners and internal stakeholders
• Strong negotiator, able to structure win-win outcomes while protecting commercial performance
• Experience leading and developing teams
• Fluency in English and German is required; Italian is a plus

What they offer

• Monthly BVG / Deutschlandticket subsidy to support your commute
• Private pension plan with 20% employer contribution up to a monthly cap
• 28 vacation days per year, increasing with tenure
• Hybrid setup: 3 days a week in Berlin HQ
• Continuous learning through LinkedIn learning and L&D budget
• Quarterly Mystery Ride vouchers to experience service from guest's perspective