Forward Deployed Engineer
PraxiPal
Seniority
Midweight
Model
In-Office
Sector
Salary
€65,000 – €90,000
Contract
Full-Time
About the role
This is a hands-on role with end-to-end responsibility for customer deployments and technical success. You will work directly with a subset of our customers, configure and customize our product to their specific environments, and ensure that Luna works reliably in real-world healthcare settings.
What you'll do
- Own the technical onboarding of new customers, from first deployment to stable production usage
- Configure and customize Luna to fit different practice setups, workflows, and constraints
- Implement customer-specific solutions where necessary and feed recurring patterns back into the core product
- Act as the technical point of contact for your customers when things don't behave as expected
- Identify friction in onboarding and customer operations and build automations or tooling to remove it
- Build internal tools, scripts, and automations that help scale forward deployed engineering
- Support Sales, Customer Success, and Marketing with technical insights, analytics, and targeted improvements
- Help investigate and resolve production issues affecting customers, and turn learnings into lasting fixes
What you'll need
- Hands-on programming experience
- Proven ability to own software or technical systems end-to-end
- Comfortable working directly with customers on technical topics
- Fluent German (spoken and written)
- Looking forward to working on-site in Berlin in a fast-moving environment in build-mode
Nice to have
- Strong hands-on programming experience in TypeScript and/or Python
- Prior experience in startups or scale-ups
- Experience with observability and debugging tools (e.g. Sentry, Grafana, Langfuse)
- Prior responsibility for customer-facing technical work
- Experience improving operational or onboarding processes through automation
What they offer
- A beautiful workspace in Berlin Mitte, complete with a ping pong table, PlayStation, and VR setup
- Regular get-togethers, happy hours and offsites
- Free dinners, subsidized lunches and sponsored Urban Sports Club subscription