Studio Manager

We're seeking a Studio Manager to lead operations at our Ride Studio in Berlin, Mitte. This is a hands-on, studio-based role focused on delivering exceptional hospitality, building a high-performing front-of-house team, and ensuring an outstanding customer experience in our fitness-tech environment.

What you'll do

• Build and lead a high-performing front-of-house team through recruitment, onboarding, and ongoing support
• Maintain a strong, visible presence in the studio (75% of time), leading by example and fostering team culture
• Foster a welcoming customer experience by empowering staff to create personalized engagement and anticipate customer needs
• Ensure a positive studio environment by maintaining cleanliness, energy, and attention to detail
• Uphold company standards for equipment upkeep, inventory, orders, and hygiene protocols
• Manage front-of-house scheduling effectively to meet demand while providing team stability

What you'll need

• Over 3 years of customer service experience, ideally in a leadership role
• Highly organized and adaptable with ability to manage multiple priorities in fast-paced environment
• Exceptional attention to detail and ability to remain calm under pressure
• Excellent communication skills to engage with diverse personalities
• Fluent in English and ideally B2-level German proficiency
• Positive, can-do attitude with willingness to handle hands-on tasks
• Comfortable working non-traditional schedule including weekends, early mornings, and late evenings

Nice to have

• Experience building and guiding high-performing customer service teams
• Genuine enthusiasm for fitness that inspires team members and enhances customer engagement
• Quick problem-solving skills in fast-paced environments while maintaining service standards

What they offer

• Unlimited BEAT81 workouts for you and one other person
• Professional development budget for courses, workshops, and certifications
• Flexible working hours to balance personal and professional life
• Access to Meditopia and 7Minds platforms for yoga and mental well-being
• Annual team events, monthly meetups, and seasonal parties
• Free drinks, fresh fruit, coffee, and healthy snacks