Customer Success Manager - Scale

About the role

You'll manage the success of 30-50 mid-market and SME healthcare customers using voize's AI companion for nurses. This is a proactive Customer Success role focused on driving adoption, managing rollouts, and ensuring customers achieve real impact through scalable processes and smart touchpoints.

What you'll do

• Own end-to-end rollout and success of 30-50 customers
• Drive adoption through clear processes, smart touchpoints and proactive communication
• Make decisions on what should be standardized versus where individual guidance is needed
• Monitor customer health, usage and ticket patterns to spot risks proactively
• Simplify and streamline recurring Customer Success workflows to reduce friction at scale
• Run virtual touchpoints, office hours and scalable enablement formats
• Partner closely with Support, Product and Onboarding teams
• Contribute ideas to improve Customer Success operations

What you'll need

• Strong can-do mentality and natural ownership mindset
• Ability to think in systems, patterns and trade-offs
• Enjoy working with data, dashboards and signals
• Curiosity about technical setups and workflows (no coding required)
• Ability to manage many customers without losing overview
• Preference for clarity and structure over chaos
• Balance standardization with situational judgment
• Empathy and calm in complex, human-centered environments
• C2 level German and English proficiency

What they offer

• Stock options as co-creator of company success
• 30 vacation days plus birthday off
• Germany Transport Ticket and Urban Sports Club membership
• Regular company off-sites and team events
• Access to learning platforms like Blinkist and Audible
• Flexible working hours and hybrid setup