Product Design Director

About the role

We're hiring a Product Design Director to be the overall design leader of our high-performing centralised design team focussed solely on building Fin. You'll be a direct partner to product and engineering leaders across the company to define and ship what's next in the major new category of AI Agents for Customer Support.

What you'll do

• Lead, coach, and inspire a team of designers and design leaders working across multiple product surfaces
• Partner with your Product and Engineering leadership counterparts to lead a product division — aligning strategy, driving decisions, and unblocking delivery
• Set and uphold an extremely high bar for craft — from UX flow to pixels to polish
• Solve problems from first principles, not templates
• Help your team make hard decisions, move fast, and focus on outcomes over process
• Be a design quality amplifier — noticing the details others miss, and pushing the work to where it needs to be
• Build a healthy, high-trust team culture grounded in feedback, growth, and ownership
• Stay hands-on in the work — reviewing designs, jumping into critiques, and driving clarity

What you'll need

• Leading and growing high-performing design teams in product-first companies
• Hiring, coaching, and developing designers at all levels — from IC to leaders/managers
• Owning execution across a primary product line and a portfolio of features. Driving design excellence through every detail
• Partnering deeply with Product and Engineering leadership to align on priorities, make tradeoffs, and move fast
• Thriving in ambiguous, fast-changing environments — and turning chaos into clarity
• A track record of driving a team to ship great software, not just making decks about it
• Strong visual sensibility, high standards for craft, and an eye for detail
• Demonstrated product taste — you know what great looks like, and you can help teams get there