Working Student IT Support Specialist

About the role

The Tech Business Partner (part-time student) role offers a unique opportunity to join one of Europe's most relevant and important start-ups. You will act as a crucial link between Tech and Business stakeholders, providing essential support and progressing to project involvement as your experience grows. This role reports directly to the Head of Workplace IT.

What you'll do

• Tech Support & Optimization: Complete tickets while identifying underlying patterns and bringing insights to the team to work on automation and process optimization.
• Progress to more complex requests (Level 2 and 3) as your experience increases.
• Collect troubleshooting steps and collaborate with the team to learn new skills when facing new challenges.
• Contribute to tech projects that leverage insights from support tickets to optimize business processes.
• Support significant initiatives such as establishing AI productivity measures and modernizing IT landscapes revolving around Google Workspace and other Google offerings.

What you'll need

• Technically sound with a good grasp of business technology solutions such as Google Workspace.
• Ability to apply AI tools to improve and optimize personal and team operational tasks.
• Proven ability to work both independently and collaboratively on technology-related projects.
• Good people skills, capable of communicating technical solutions to non-technical stakeholders effectively.
• Currently studying a relevant field, including an IT Bachelor's or Master's program, or equivalent.
• Based in Berlin, Munich or Hamburg. Willingness to occasionally travel between these three locations.
• English written and verbal communication (C1/C2). German is a plus.

What they offer

• Modern offices in Munich, Berlin and Hamburg; home office and remote work possible in alignment with your team
• Favorite hardware equipment (iPhone, Mac/Windows laptop, AirPods etc.)
• EGYM Wellpass membership