Senior Product Manager, Conversational AI for Customer Service

About the role

As a Senior Product Manager, you will join our Product Automation team, take full ownership of our Voice AI and chatbot platform and their integrations, and deliver measurable business impact. You will work closely with our agile development teams, stakeholders, and business partners across Europe to deploy state-of-the-art technology.

What you'll do

• Lead the international roll-out, expansion and continuous improvement of our AI (voice) bots to significantly enhance customer service efficiency and quality.
• Scale and optimize our AI chatbots, ensuring its successful deployment across international markets.
• Collaborate with cross-functional teams to integrate AI solutions seamlessly into our existing customer service infrastructure.
• Enable AUTO1 group's tech-teams to deploy conversational AI solutions for their customer touch points.
• Develop and execute a strategic roadmap for conversational AI products, aligning with business goals and customer needs.
• Monitor and analyze performance metrics to drive data-driven improvements and innovations and stay current with industry trends and advancements in conversational AI and telephony services.

What you'll need

• At least 5 years of experience in product management, and a proven record in conversational AI or related fields.
• Strong understanding of telephony services and Contact Center applications for call centers agents, with hands-on experience in solutions like e.g. Twilio for building call flows with multiple queues.
• Solid understanding and experience with LLM applications and use AI tools in your own product management work.
• Excellent communication skills, capable of conveying complex technical concepts to both technical and non-technical audiences.
• Strong analytical skills, with the ability to use data and metrics to back up assumptions and drive decision-making.
• Experience in international product roll-outs and managing diverse stakeholder expectations.

What they offer

• Work from home up to 5 days a week, regular days in the office are encouraged.
• Educational budget for your personal growth.
• Team and company events like International Nights and Company Party.
• Truly international and diverse working environment with more than 100 nationalities.