Technischer Kundendienst
Doctolib
Seniority
Midweight
Model
Hybrid
Sector
Salary
Undisclosed
Contract
Full-Time
About the role
This is a Technical Customer Service role at Doctolib, working as part of the Customer Care team. You'll provide second-level technical support to healthcare customers, handling complex product and system infrastructure issues while ensuring excellent customer experience.
What you'll do
- Provide second-level technical support to customers within an L3 support system
- Conduct comprehensive analysis of product and system infrastructure problems for customer solutions
- Deliver product and technical expertise to internal teams and customers
- Communicate problems and solutions clearly to different target audiences
- Collaborate closely with other company teams for problem resolution and customer feedback sharing
What you'll need
- At least 2 years of professional experience in SLA-supported IT support with direct customer contact
- Solid understanding of application architectures and interfaces, ability to interpret JavaScript, Ruby and other programming languages
- Experience with SQL and E/R databases
- Strong solution-oriented and customer-focused work approach
- Excellent communication skills in English and German (C1 level or higher)
Nice to have
- Relevant degree or training in Software Engineering, Computer Science or similar field
- Experience in Windows administration and software development
- Experience with version control systems (Git)
What they offer
- Company health insurance with additional benefits
- Monthly bonus and competitive salary package
- 28 vacation days plus 1 additional day per full employment year (max 30 days)
- Parent Care Program with extra parental leave and benefits
- Flexible hybrid working model with office and remote options
- Public transport cost reimbursement and subsidized sports membership