Senior Analytics Engineer

About the role

Intercom's AI Group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers' hands. We are looking for a dedicated Analytics Engineer to join the AI Group to help us with that.

What you'll do

• Design, build, and manage scalable data pipelines and ETL processes to support a robust, analytics-ready data platform
• Partner with ai analysts, ml scientists, engineers and business teams to understand data needs and ensure accurate, reliable & ergonomic data solutions
• Lead initiatives in data model development, data quality ownership, warehouse management, and production support for critical workflows
• Conducted data analysis and built custom models to support strategic business decisions and performance measurement
• Streamline data collection and reporting processes to reduce manual effort and improve efficiency
• Created scalable solutions like unified data pipelines and access control systems to meet evolving organizational needs
• Worked with partner teams to align data collection with long-term analytics and feature development goals

What you'll need

• You write advanced SQL with a preference for well-architected data models, optimized query performance, and clearly documented code
• You're familiar with the modern data stack. dbt and Snowflake experience are a big plus
• A growth mindset and eagerness to learn
• You exhibit great judgment and sharp business and product instincts that allow you to differentiate essential versus nice-to-have and to make good choices about trade-offs
• You practice excellent communication skills, and you tailor explanations of technical concepts to a variety of audiences

Nice to have

• Exposure to Apache Airflow or other DAG frameworks — we use Airflow to orchestrate and schedule all of our data workflows and transformations
• Worked in Tableau, Looker, or similar visualization/business intelligence platform
• Experience with operational tools and business systems such Google Analytics, Marketo, Salesforce, Segment, or Stripe
• Familiarity with Python

What they offer

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed
• Fun events for employees, friends, and family!