Supplier Experience Specialist

About the role

We are looking for a passionate and task driven individual to join us as a Supplier Experience Specialist. You will be working with our local sales team in driving growth in our global business and ensuring continued success of our diverse supplier network. This role is based in Berlin and is hybrid, with Monday, Tuesday and Thursday in the office.

What you'll do

• Support the local sales team across 14 offices and their supply partners in daily operations
• Work closely with international stakeholders from content, connectivity, product and finance teams to troubleshoot and resolve supply related issues and challenges
• Lead supplier education and training on our platform, updates and tools
• Guide and train local sales teams on internal systems and processes
• Lead internal process improvement and BPO training projects
• Handle tasks such as monitoring price, availability and quality of existing inventory, supporting new product creation on our platform, answering partner emails and questions
• Getting in touch with Suppliers to help them have a successful onboarding journey and enable them to be successful on our platform

What you'll need

• 2-4 years of prior work experience within a customer environment
• You thrive in a task and process led atmosphere
• You are a talented communicator (both written and verbal)
• You enjoy data analysis and are comfortable with Jira, Excel, CRM and AI tools
• You are a self-starter and you enjoy solving problems and improving processes
• You understand why customer centricity is core to our business needs and are able to apply this while communicating with our Business Partners
• You are fluent in written and spoken English and one additional European language

Nice to have

• Travel, Tour & Activity industry experience

What they offer

• Annual personal growth budget and mentorship programs
• Work from anywhere in the world for 30 days per year
• Monthly transportation and fitness budget
• Discounts on GetYourGuide activities for you, friends, and family
• Language reimbursement program
• Health and wellness benefits