Key Account Success Manager

About the role

You'll serve as the primary success manager for major healthcare clients (hospitals, medical centers) after onboarding, focusing on long-term satisfaction and driving digital transformation. This role combines strategic account management with revenue growth through upselling and cross-selling opportunities.

What you'll do

• Act as central contact for hospital directors, medical leaders, and department heads
• Build and maintain long-term, trusted relationships with key stakeholders
• Lead strategic initiatives independently within your assigned accounts
• Identify and execute upsell and cross-sell opportunities with the sales team
• Analyze business and KPI data to develop actionable recommendations
• Drive product adoption and usage among clients
• Identify and prevent churn risks early
• Contribute to building Key Account Success processes, standards, and team structures

What you'll need

• Several years of experience in Key Account Management or Customer Success
• Strong focus on revenue growth, upselling, and cross-selling
• Analytical thinking and data-driven decision making
• Experience managing complex accounts and building strategic C-level relationships
• Strong communication skills and assertiveness across all organizational levels
• Minimum 3 years relevant experience, ideally in SaaS, healthcare, or enterprise clients

What they offer

• Structured onboarding through Doctolib Academy
• Public transport ticket, discounted Urban Sports Club membership, lunch vouchers
• Company pension plan
• 28 vacation days plus 1 additional day per year (max 30 days)
• Comprehensive development programs including e-learning and soft skills training
• Flexible hybrid work model with option to work 10 days abroad annually