VP Service & Aftersales

About the role

As VP Service & Aftersales, you'll take a key role in building and scaling the entire after-sales business. You'll develop this area into a central growth driver and profitable business unit across the entire customer lifetime using an entrepreneurial mindset.

What you'll do

• Develop and own a future-oriented service and aftersales strategy from vision to operational implementation including KPI tracking
• Build the service business into a sustainable profit center using digitalization and AI tools to increase efficiency and customer satisfaction
• Identify and develop new growth opportunities in service, maintenance, and aftersales areas
• Report regularly to C-Level on business development and performance metrics
• Define and develop attractive service and maintenance products
• Design scalable service packages, maintenance contracts, and aftersales offerings
• Work closely with Service Product Team on digital tools, platforms, and systems
• Ensure successful and consistent rollout of service products across multiple markets
• Manage central teams like Customer Care and collaborate with regional units and Hub Leads
• Develop efficient structures and processes for a scalable service organization
• Lead and develop Customer Care, Service & Maintenance, and Service Product/Tools teams
• Build a strong second management layer and establish open, collaborative, solution-oriented team culture

What you'll need

• Multi-year leadership experience and proven experience building and developing service or maintenance businesses
• Demonstrable track record in scaling aftersales or service organizations
• Experience leading cross-functional teams and collaborating with international organizational units
• Deep understanding of service products, maintenance models, and aftersales business models
• Experience building or managing service organizations as profit centers
• Strong strategic thinking combined with high implementation strength
• Passion for building organizations, team development, and sustainable growth
• Excellent communication skills and experience working with C-Level stakeholders
• Fluent English skills

What they offer

• Option to work in beautiful central Berlin office or remotely
• Flexible working hours with high autonomy and ownership of projects
• Flat hierarchies with significant development potential
• Contribute to energy and mobility transition megatrend with concrete impact
• EGYM-Wellpass access to over 7,600 sports partners