Customer Success Manager @ (AI & ESG)

About the role

You will work directly with enterprise customers to help them implement AI into their ESG and sustainability workflows. The role sits at the intersection of customer success, product, and technical implementation, helping large organizations integrate AI into complex sustainability workflows.

What you'll do

• Supporting customers during pilots, onboarding, and early deployments
• Helping customers set up ESG workflows, questionnaires, and document analysis processes in the Briink platform
• Acting as a trusted partner to customers, helping them apply Briink to their sustainability reporting and ESG analysis processes
• Running customer check-ins and success meetings to ensure clients are achieving value from the platform
• Supporting product demos and answering customer questions during implementation
• Working closely with the product and engineering teams to relay customer feedback and improve the platform
• Identifying opportunities to expand platform usage and grow accounts

What you'll need

• 2–5 years of experience in a customer-facing role (e.g. customer success, consulting, implementation, account management, or similar)
• Strong communication and relationship-building skills
• A proactive mindset and the ability to work directly with enterprise stakeholders
• Strong problem-solving skills and attention to detail
• Curiosity about AI technologies and how they can improve real-world workflows

Nice to have

• Experience working with SaaS products
• Some familiarity with technical tools (APIs, python, spreadsheets etc.)
• Exposure to ESG or sustainability reporting
• Experience working with enterprise clients
• German language skills

What they offer

• Work on real sustainability challenges with global organizations
• Ownership from day one — direct customer contact and active role in shaping the platform
• Flexible working arrangements with team members based in Berlin and London