Supplier Customer Care Specialist (B2B, Technical Operations) - Maternity Cover

About the role

This role is part of the Supplier Enablement pillar at GetYourGuide, focusing on inventory back office operations including acquisition, onboarding and maintenance on Principal Model products. This is a ~1+ year fixed-term contract (maternity cover).

What you'll do

• Maintaining day-to-day operations which drive growth for our inventory and improve the content of our product
• Address and resolve issues related to our digital ticket environment and collaborate with Sales to manage supplier relationships effectively
• Identify and proactively address process improvement opportunities within the team and across other departments
• Utilize data-driven decision making to streamline operational workflows, implement automation, and measure the impact of improvements on performance metrics
• Coordinate with internal departments and external stakeholders by presenting data-backed recommendations and ensure timely completion of projects and meeting deadlines

What you'll need

• Demonstrated expertise in Operations Management, Customer Care, or a related field, with a proven track record of driving operational excellence
• Strong problem-solving abilities to address and resolve complex challenges effectively and efficiently
• Excellent data analysis capabilities to drive strategic decisions
• Effective communication skills for collaboration across departments and with external partners
• Proven ability to manage multiple high-impact projects simultaneously, ensuring prioritization and timely delivery of tasks
• You are fluent in written and spoken English. Fluency in another European language is a plus (French, Italian, or Spanish)

What they offer

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 30 days per year
• A hybrid working approach with three days of in office collaboration and two days of optional at home focus time
• Monthly transportation and fitness budget
• Discounts for you, your friends, and family on GetYourGuide activities
• Language reimbursement program