Staff/ Principal Product Designer

About the role

We're hiring an exceptional Staff/Principal level Product Designer to push the boundaries of product craft. This is not a strategy-only or people-management role - we need a maker, a doer, a leader in craft.

What you'll do

• Owning end-to-end design for high-impact product areas from concept to execution
• Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools
• Sketching, prototyping, and testing ideas at different fidelities to validate decisions
• Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions
• Maintaining high standards of craft while balancing speed and execution
• Contributing to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Intercom

What you'll need

• Has shipped complex, high-quality software products
• Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences
• Balances speed and detail—knows when to move fast and when to obsess over the last 1%
• Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail
• Understands engineering and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc...)
• Has taste. You know what great design looks and feels like, and you push to get there
• Can tell a compelling story—articulating your decisions with clarity and conviction
• Operates with agency, ownership, and autonomy—doesn't wait to be told what to do

What they offer

• Hybrid working policy - in office at least three days per week
• Radically open and accepting culture