Head of Relationship Management

About the role

As the architects of Raisin's bank partnerships, we own the end-to-end relationship with our partner banks, ensuring their growth and seamless integration into our marketplaces. We are a high-visibility team managing a diverse portfolio of key accounts and mission-critical projects, sitting at the intersection of product, tax, and technology.

What you'll do

• Building, managing and being an escalation contact for relationships with internal key senior stakeholders as well as those of our partner banks on a day-to-day basis
• Leading internal and external meetings with senior stakeholders independently, while ensuring to keep senior Raisin stakeholders informed and involve them where applicable
• Creating opportunities, initiating and closing negotiations with partners with minimal support
• Leading complex team setups, based in different geographies / remote and ensuring strong team spirit
• Building high performance teams, selfless collaboration, and leveraging the strengths of team members to achieve collective goals
• Being a sparring partner for junior as well as senior team members and helping them to resolve complex situations
• Having in-depth understanding of our banks' requirements, customer needs and ensuring our partner banks succeed on the Raisin platform
• Running market research and analysis to support the decision-making

What you'll need

• Professional fluency in both English and German as mandatory requirements for this role
• 5+ year track record of managing relationships within financial services, banking, or high-growth startup environments
• 2+ year proven track record of leading teams and driving collective success
• Clear, effective communication and advanced negotiation skills to manage complex stakeholder relationships
• Strategic organization: define clear strategies, plan capacity, set priorities, and manage projects in alignment with overall business needs
• Technical proficiency with CRM tools, G-Suite, and MS Office
• Proven interpersonal skills and the ability to manage stakeholders at all levels, both internally and externally
• Hands-on approach to daily business operations alongside primary leadership responsibilities

Nice to have

• Familiarity with AI and Data tools

What they offer

• Employee Development Budget of €2,000 and four full training days per year
• Flexible working hours, home office and 30 vacation days
• Company pension scheme (Betriebliche Altersvorsorge), which we support with 20%
• Urban Sports Club membership subsidized with more than €20 per month
• Deutschland Ticket subsidized with €25 per month
• JobRad bike leasing with tax savings, plus Raisin covers monthly insurance costs