Business Operations Senior Manager
SumUp
Seniority
Senior
Model
In-Office
Sector
Salary
Undisclosed
Contract
Full-Time
About the role
This role sits at the centre of Merchant Care Business Operations work. You'll own meaningful projects end-to-end, maintain the performance dashboards that inform leadership decisions, and help embed the processes that keep a growing, global team moving efficiently.
What you'll do
- Lead multiple operational improvement projects across Merchant Care, coordinating with cross-functional teams including RevOps, Data, CRM Ops, and Business Process Outsourcing partners
- Own and maintain key Merchant Care performance dashboards, ensuring leadership always has accurate, timely visibility into what's working and what isn't
- Identify process inefficiencies and drive scalable solutions that reduce manual effort and improve delivery quality across the team
- Translate data and operational insights into clear, structured recommendations for senior stakeholders
- Support the identification and implementation of automation opportunities across reporting pipelines and operational workflows
What you'll need
- Strong background in an operations, business improvement, or strategy role, with a track record of managing projects independently from start to finish
- Proficiency in Salesforce for data navigation and operational reporting, alongside strong Excel skills for data manipulation and analysis
- Comfortable working with data to identify trends, surface insights, and make clear recommendations — even in ambiguous situations
- Ability to communicate operational concepts clearly to non-technical stakeholders across different teams and seniority levels
- Fluent in English (written and spoken), with a proactive approach to stakeholder management and comfort working with a degree of autonomy
What they offer
- Virtual Stock Option programme
- €2000 annual L&D budget for individual development
- Corporate pension scheme with up to 20% contribution matching
- 28 days paid leave plus public holidays
- Urban Sports Club subsidy and subsidised office lunches
- 1-month sabbatical after 3 years of service