Senior Product Engineer, AI Platform

About the role

We're looking for Senior Product Engineers to join the AI Infrastructure team to help Intercom build AI-powered products. Product Engineers in AI infrastructure work closely with other ML engineers and our ML Scientists teams, deeply understanding our product, our ML tech stack, how we develop product, and how we can accelerate that process further.

What you'll do

• Build the systems that power Intercom's flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.
• Work alongside our ML engineers and ML Scientists to bring proof-of-concept code to production; ensuring it's robust and scalable for real-world use.
• Partner with ML engineers and ML scientists to build the underlying platform that helps them shape the best AI-powered product experience for our customers.
• Contribute to all phases of software development including ideation, prototyping, and implementation and testing.
• Play an active role in the hiring, mentoring, and career development of other engineers.
• Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.

What you'll need

• 5+ years of experience shipping high-quality products, preferably backend.
• You can demonstrate significant impact in the work that you have done.
• You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.
• Deep knowledge of a high-level programming language (for example, Python, Ruby etc.)
• Strong willingness to fight for good outcomes
• Ability to deep dive into any part of the tech stack.
• Bias towards progress over perfection.
• Excited about progress in the AI space.

Nice to have

• 1+ year of experience building ML-powered products. You'll be supported by, and learn from teammates with deep ML experience.
• Built or used ML platforms before.
• Deep understanding of some distributed systems (e.g. database, caches, queues, streams).
• Statistics fundamentals.

What they offer

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for Intercomrades, friends, and family!