Junior Technical B2B Support / Elektrotechnik im Innendienst

About the role

You'll be the technical support specialist for 1KOMMA5°'s energy platform "Heartbeat", handling technical inquiries from field technicians, installers, partners, and support teams. You'll serve as the technical bridge between on-site colleagues and product development while identifying software/hardware issues and improvement opportunities.

What you'll do

• Answer technical inquiries from Heartbeat Tech Heroes, installers, partners, and B2C support team
• Act as technical liaison between field colleagues and product development
• Identify software and hardware errors plus product improvement potential based on feedback
• Support departments in fixing issues and developing hardware/software solutions
• Continuously optimize and develop all support processes
• Document, analyze and communicate all incoming inquiries
• Manage service portal documentation when system-wide errors are identified

What you'll need

• Minimum 2 years relevant experience in electrical/energy engineering, automation technology, or IT systems integration
• Knowledge of photovoltaic modules, inverters, battery storage systems, network technology and IoT systems
• Strong troubleshooting skills with passion for identifying error sources through trial-and-error approach
• Excellent communication skills with ability to explain complex processes clearly
• Fluent German (C-level) and very good English

What they offer

• Work from new offices in Hamburg city center, Berlin, Munich or remotely
• Use of technical equipment for personal time
• Fast-growing company with development potential and flat hierarchies
• Direct collaboration with management and immediate responsibility
• EGYM Wellpass access to over 7,600 sports partners
• Bike leasing program and employee benefits through Futurebens