Junior Customer Operations Analyst

About the role

This is an entry-level Customer Operations Analyst position at a Berlin-based FinTech company, designed for recent graduates to build a foundation in customer operations. You'll support German customers while gaining deep product knowledge and solving complex operational problems in a fast-growing spend management platform.

What you'll do

• Act as key operational contact for German customers via phone, chat, and email
• Develop deep understanding of FinTech products across different markets and customer needs
• Solve complex customer problems by connecting information and identifying root causes
• Collaborate with Compliance, Product, Risk, and Operations teams to resolve cases
• Improve processes and contribute ideas to enhance customer experience

What you'll need

• Bachelor's degree in Business, Communications, Finance, Economics, Law, or equivalent experience
• Native-level German (C2) and strong English skills (minimum C1)
• Strong interest in FinTech, financial processes, or operational excellence
• Proactive, hands-on mindset with willingness to take ownership
• Strong analytical and communication skills
• Detail-oriented and structured approach to work
• Resilient and comfortable in fast-paced environments

Nice to have

• Dutch language skills

What they offer

• Top-of-market compensation package including equity
• Clear career progression path with internal mobility opportunities
• 20 days "work from abroad" policy
• 600 EUR Learning & Development budget
• Vibrant office culture with weekly breakfasts and Friday demos
• Early responsibility and real impact from day one