Working Student – Client Experience

About the role

This is a 20-hour per week Working Student position supporting CoachHub's Client Experience team in Berlin. You'll gain hands-on operational experience while helping maintain smooth daily operations and high-quality customer support in a scaling international coaching platform.

What you'll do

• Support ticket triage and categorization
• Ensure cases are tagged and documented correctly
• Assist with session management checks and data validation
• Support occasional manual corrections where needed
• Help improve Help Center articles and internal documentation
• Flag recurring questions or friction points

What you'll need

• Currently enrolled at a university in Germany
• Available for 20 hours per week in Berlin
• Reliable and structured work approach
• Detail-oriented and organized
• Comfortable following clear processes
• Proactive in asking questions when unclear
• Strong English language skills

Nice to have

• German and/or French language skills
• Experience in customer support or operational roles
• Familiarity with tools like Zendesk, Jira, or similar systems
• Interest in process improvement

What they offer

• Real operational experience in a scaling tech company
• Ownership of meaningful tasks
• Insight into high-performing support teams
• Supportive, international team environment