Staff/Principal Product Manager

About the role

As a Staff or Principal Product Manager, you will lead the strategic development and execution of Parloa's product, ensuring it delivers scalability, efficiency, and innovation across our product ecosystem. This is a pivotal role, requiring a balance of visionary thinking and operational excellence to build a platform that empowers teams, accelerates time-to-market, and drives measurable business impact.

What you'll do

• Define and Drive Product Strategy: Develop a clear, actionable product product vision and roadmap, aligning with company objectives and market opportunities
• Build for Scalability and Modularity: Ensure the platform is built with flexibility and integration capabilities, using industry best practices for APIs, SDKs, and modular design
• Champion Process Excellence: Lead the creation of streamlined processes for feature requests, prioritization, and delivery, aligning with Parloa's operating model and product standards
• Collaborate Across Functions: Partner with Engineering, Design, and Commercial teams to prioritize features based on strategic fit, technical feasibility, and business impact
• Elevate Decision-Making with Data: Implement robust analytics and observability tools to measure platform performance, prioritize features, and refine strategies
• Foster Customer-Centric Development: Align platform goals with customer and market needs to ensure relevance and impact across our ecosystem

What you'll need

• Proven Experience: 10+ years of experience in product management, solution architecture, technical consulting, CTO/CPO role
• Technical Expertise: Strong understanding of platform architecture, APIs, SDKs, modular design principles, and integration strategies
• Customer-Centric Mindset: Deep experience translating customer needs into scalable platform solutions
• Analytical Rigor: Proficiency in data analytics tools (e.g., SQL) and using data to inform decisions and measure impact
• Leadership: Demonstrated ability to lead cross-functional teams and influence without authority
• Strategic Vision: Proven track record of defining long-term product strategies and aligning stakeholders around a shared vision
• Communication Skills: Exceptional ability to articulate complex concepts clearly and effectively to technical and non-technical audiences
• Values-Driven Leadership: You embody Parloa's values of customer centricity, ambition, speed, excellence, unity, and positivity in all interactions