Junior Customer Operations Associate

About the role

This is an entry-level Customer Operations Associate position at Moss, a FinTech scale-up in Berlin. You'll be the operational contact for German customers, handling inquiries across phone, chat, and email while developing deep product knowledge and improving processes.

What you'll do

• Act as key operational contact for German customers, handling inquiries professionally across multiple channels
• Develop deep understanding of FinTech products, financial workflows, payments, and operations
• Solve complex problems by connecting information, identifying root causes, and escalating when needed
• Collaborate with Compliance, Product, Risk, and Operations teams to resolve cases efficiently
• Improve processes and contribute ideas to enhance customer experience and operational excellence

What you'll need

• Bachelor's degree in Business, Communications, Finance, Economics, Law, or related field
• Native-level German (C2) and strong English skills (minimum C1)
• Strong interest in FinTech, financial processes, or operational excellence
• Proactive, hands-on mindset with willingness to take ownership
• Resilient and comfortable in fast-paced environments
• Strong analytical and communication skills with attention to detail

Nice to have

• Dutch language skills

What they offer

• Top-of-market compensation package including equity
• Clear career progression path from Junior to Mid to Senior levels
• Internal mobility opportunities across CSM, Operations, Commercial, or Compliance
• 20 days work from abroad annually
• 600 EUR Learning & Development budget
• Vibrant office culture with weekly breakfasts and Friday demos