BESS Portfolio Management Associate

About the role

As part of the Product and Technology team, you will be responsible for supporting and maintaining our operational fleet of virtual assets, and supporting the onboarding of users and battery assets to our platform. You'll work closely with our engineering, product, and customer success teams to investigate and resolve issues, improve operational processes, and contribute to the overall stability and quality of our platform.

What you'll do

• Virtual Asset Fleet Management: Maintain our virtual asset fleet, ensuring high availability and accurate representation within our systems.
• Optimiser Management: Oversee and manage our optimisers to ensure efficient energy dispatch and strategy execution.
• Market Operations: Handle critical daily processes including end-of-day nominations and managing imbalances to minimise risk.
• Process & Qualification Support: Support Ancillary services pre-qualification and handle the MAKO process to expand our market participation.
• Asset onboarding: Support both internal teams and third parties on the provisioning and onboarding of BESS assets to Layr.
• Incident and Problem Management: Work with engineering teams to escalate and resolve complex issues. Contribute to root cause analysis and implement long-term solutions to prevent recurrence.
• Knowledge Base and Documentation: Create and maintain internal documentation, FAQs, and support guides to help users and streamline support operations.
• Collaboration Across Teams: Collaborate closely with product, QA, and development teams to relay user feedback, report bugs, and support new feature rollouts or deployments.

What you'll need

• Proven experience as an Operations Support Engineer or in a similar technical support role, ideally within the tech or energy sectors. Ideally battery asset management — having gone through the prequalification process for ancillary services is a good indicator of success.
• Strong German and English language: Excellent verbal and written communication skills to interact with a wide range of technical stakeholders.
• Strong ability to diagnose, troubleshoot, and resolve technical problems efficiently, ensuring minimal disruption to users and business operations.
• Strong analytical mindset with the ability to interpret logs, monitor data, and translate findings into actionable solutions.
• Ability to prioritise tasks, make decisions independently, and manage time effectively while working towards business objectives.
• Comfortable working in a fast-paced, dynamic environment and capable of managing multiple priorities under pressure.

What they offer

• Competitive base salary plus ESOP component
• Learning & Development budget of 1,000 EUR per person per year