Customer Support Agent - DE
SumUp
Seniority
Midweight
Model
In-Office
Sector
Salary
Undisclosed
Contract
Full-Time
About the role
You'll be the voice of SumUp for German-speaking customers, providing support across multiple channels including phone, email, chat and social media. This is an onsite position in Berlin focused on helping merchants with their POS solutions and payment-related inquiries.
What you'll do
- Support German-speaking customers by phone, email, chat and social media channels
- Assist merchants with all questions and inquiries about POS solutions
- Actively work on optimizing customer-related processes to increase merchant satisfaction
What you'll need
- Multi-tasking skills
- Excellent verbal and written communication in German and English
- Problem solving attitude
- Experience with CRM systems
- Ability to work both in a team and independently
What they offer
- €2000 annual learning and development budget for conferences and education
- 30 days sabbatical after 3 years of employment
- Referral bonus program
- Opportunity to work on large-scale fintech products used by millions of businesses
- Office-first setup in Berlin working with global teams