Customer Onboarding Manager

About the role

You'll be responsible for onboarding major automotive dealers to CarOnSale's B2B marketplace platform, ensuring they successfully integrate and optimize their processes. This role combines customer success, process optimization, and cross-functional coordination to drive marketplace stability and growth.

What you'll do

• Guide new dealers through comprehensive onboarding, focusing on large enterprise customers
• Analyze existing dealer processes and implement improvements to optimize buyer-seller workflows
• Coordinate customer experience between sales, after-sales, and operations teams
• Conduct regular check-ins with accounts to identify challenges and implement quick solutions
• Use data analysis and AI tools to monitor marketplace stability and customer satisfaction
• Manage complex dealer group setups requiring advanced process expertise

What you'll need

• 1-3 years experience in customer onboarding, customer success, operations, or project management
• Strong analytical skills with ability to understand complex processes quickly
• Excellent German (C2) and English (C1) communication skills
• Hands-on, proactive approach with strong self-organization abilities
• Experience managing multiple stakeholders and parallel tasks
• Affinity for digital tools, CRM systems, and AI technologies

Nice to have

• Automotive industry knowledge
• Experience with marketplace or B2B platforms

What they offer

• Hybrid work model: 3 days office, 2 days home office
• 28 vacation days plus 10 "work from anywhere" days annually
• 20% company contribution to pension plan
• Free FitX gym membership or Urban Sports Club subsidy
• Virtual stock options plan
• Individual training budget and structured career development