Customer Service Associate - Broker Tax & TradingGerman speaking

About the role

This position involves providing customer support for active trading, portfolio management, and tax questions through various channels. The role is initially limited to one year with option for extension.

What you'll do

• Answer customer inquiries regarding active trading, portfolio management and tax questions via telephone, email and chat
• Process inquiries independently and find solutions to customer satisfaction. When needed, coordinate with other specialist departments or forward inquiries to our Tier 2 Support
• Identify improvement potential and proactively support the continuous improvement of our service
• Enjoy learning about new topics and continuing education about our products