Customer Success Manager European Universities (Medical Doctor)

About the role

The Medical Education Partner - European Universities at AMBOSS partners with European universities to improve how medicine is taught and learned. As an AMBOSS product expert, you will work closely with faculty, educators and deans to help them integrate AMBOSS into medical curricula. You will support them and help them understand how their students are actually learning and how they can fully benefit from AMBOSS.

What you'll do

• Spend a lot of time talking to deans, educators and faculty members — bridging what AMBOSS can offer, what medical schools need and how to bring it together.
• Be a partner and contact person to them and make sure that they are using AMBOSS — and if they are struggling, you'll be there to support them.
• Help educators to integrate AMBOSS into teaching workflows so they can free up time for things a digital tool cannot offer.
• Train others on how to use AMBOSS best.
• Together with our data team, analyse students' performance and then convey this knowledge to educators and faculty members so they know how to best support their students.
• Monitor how students and professors are using the platform and manage your own portfolio of universities, prioritizing the ones that need most help.

What you'll need

• A finished medical degree, or a couple of years into residency and up for a change.
• Personal experience using AMBOSS during med school or residency.
• Some teaching experience — as a tutor, in a seminar, or as a doctor to younger med students; candidates with a passion for teaching and education are strongly encouraged to apply.
• Comfort presenting in front of a room.
• Strong organizational skills and ability to keep an overview even when the situation changes quickly.
• Willingness to travel across Europe and meet faculty members and professors from a variety of universities.

What they offer

• 30 paid vacation days, AMBOSS holiday, and a personal purpose day.
• Daily healthy breakfast and lunch by in-house chef at Berlin HQ.
• Urban Sports Club M plan, Fitbit Versa 3, and Deutschland Ticket.
• Option to work remotely from other office spaces in Cologne, Sardinia, and Cape Town.
• AMBOSS daycare support.