Customer Success Manager - Switzerland

About the role

DeepL is looking for a strategic, technical, and multilingual Customer Success Manager to support our growing expansion into the Swiss market. Based in Germany but focused on Switzerland, you will manage a high-impact portfolio of 20–25 Corporate accounts. This isn't a high-volume "churn and burn" role; it's a high-touch position where you will navigate the complexities of the Swiss public and private sectors.

What you'll do

• Support a portfolio of 20–25 key customers for the Swiss market.
• Drive strategic value by leading deep-dive business reviews that translate data into narratives, proving to C-suite stakeholders that DeepL is a critical driver of their ROI.
• Own the first impression, architecting onboarding paths that align our technology with the customer's specific business goals from day one.
• Empower customers to integrate DeepL deeply into their workflows, guiding them on API usage and advanced product features.
• Partner closely with Account Executives and the wider GTM team to identify expansion opportunities and ensure our Swiss footprint continues to grow.
• Position yourself as a consultant rather than a vendor, ensuring long-term retention and advocacy.
• Achieve quarterly adoption, retention and advocacy targets while tracking customer details and next steps.

What you'll need

• Fluency in German and English.
• Experience working in a Customer Success role previously, ideally within a scaling SaaS organisation.
• Proven track record of not just retaining customers, but turning them into vocal advocates for your brand.
• Experience with APIs and a comfort level in working with customers who integrate our solutions into their own products.
• Ability to thrive in a scale-up environment, demonstrating strategic thinking and tactical execution.

Nice to have

• Conversational French or Italian for navigating the Swiss market.

What they offer

• Hybrid work schedule with team members coming into the office twice a week and flexible working hours.
• 30 days of annual leave (excluding public holidays) and access to mental health resources.
• Monthly full-day Hack Fridays to work on passion projects across teams.
• Regular in-person team events, from local gatherings to company-wide events.
• Competitive benefits package tailored to your location.