Forward Deployed Engineer

About the role

As a Forward Deployed Engineer at Synthflow, you'll bridge technology and customer success by implementing and optimizing AI phone agent solutions for enterprise clients. You'll work directly with customers post-sale to ensure successful deployment, integration, and measurable business impact.

What you'll do

• Lead end-to-end implementation of Synthflow's AI phone agent platform for enterprise customers from solution design to go-live
• Collaborate with customer engineering, operations, and success teams to align technical deployments with business objectives
• Develop and maintain integrations with CRMs, telephony systems, and workflow automation tools
• Proactively identify optimization opportunities to help customers achieve meaningful business outcomes
• Act as the technical voice of the customer, translating needs into actionable product insights
• Troubleshoot, resolve, and prevent technical issues to ensure reliability in production environments
• Create best practices, playbooks, and technical resources for future implementations
• Contribute to account growth and renewal by driving strong adoption and long-term technical alignment

What you'll need

• 3-6 years of experience in technical, customer-facing roles such as Forward Deployed Engineer, Implementation Engineer, or Solutions Engineer
• Hands-on problem solving skills with ability to write and debug code (Python, JavaScript, or low-code integrations)
• Experience leading enterprise software implementations or integrations involving APIs, CRMs, or telephony platforms
• Experience or deep interest in AI/ML technologies, especially conversational AI or LLM-based systems
• Strong communication skills to bridge technical and business perspectives
• Ability to thrive in fast-paced, collaborative environments
• Fluency in English and German (Spanish is a bonus)

Nice to have

• Experience integrating or supporting telephony providers, SIP, or contact center systems
• Background in LLM prompting, AI orchestration, or intelligent automation
• Familiarity with enterprise post-sales success frameworks
• Track record of driving renewals, expansions, or measurable customer outcomes in enterprise settings

What they offer

• Impact at scale shaping how enterprises adopt AI voice technology
• High-trust, high-ownership environment with autonomy to move fast
• Remote-first flexibility with distributed, async-first team
• Cutting-edge tech building real-world AI systems
• Growth opportunities into leadership across technical success, product, or engineering
• Competitive pay, meaningful equity, and comprehensive benefits