Lead Forward Deployed Engineer

About the role

As a Lead Forward Deployed Engineer, you'll be at the heart of that transformation, owning the technical journey from customer onboarding to production-grade AI deployments that deliver real business impact.

What you'll do

• Lead complex AI-driven Taktile deployments in production. You own technical delivery across multiple deployments, from scoping high-impact Agentic AI use cases to stable production.
• Apply your technical expertise, problem-solving skills and creativity to help organizations address real-world challenges. Your day could include designing solution architectures, developing decision logic and deploying production-grade Generative AI agents, or aligning with key customer stakeholders - all while ensuring an outstanding experience and rapid time to value for Taktile's customers.
• You effectively scope work, sequence delivery, and proactively remove blockers, while making thoughtful trade-offs between scope, speed, and quality to ensure successful and timely project delivery.
• Partner with Taktile's product management team to turn your understanding of customer needs into actionable product insights, directly influencing the evolution of Taktile's product roadmap.
• Develop reusable resources, best practices, and tools to share your expertise and help scale the forward deployed engineering function across the organization.
• You actively coach and mentor junior Forward Deployed Engineers, supporting their development and success.

What you'll need

• You bring 6+ years of engineering or technical deployment experience that includes customer-facing work.
• You have strong technical background, preferred in fields such as Computer Science, Mathematics, Software Engineering, Physics, and Data Science.
• You write and review production-grade Python and SQL, and have strong command of REST API design and integrations.
• You excel at breaking down complex problems and making quick, well-informed decisions even under pressure.
• You build strong relationships with both technical and business stakeholders at all levels, driven by curiosity and a customer-centric mindset that helps you understand their needs and solve their challenges.
• You're collaborative, curious, and low-ego- you work well across product, engineering, and GTM teams, and you bring a genuine desire to understand customers' businesses.
• You are open to a hybrid work model and can work from our Berlin or London office at least three days per week.

Nice to have

• You have 6+ years of experience as a Forward Deployed Engineer, Solution Engineer, Implementation Specialist or an equivalent position within a B2B SaaS company.
• You have experience in building AI applications within financial services
• You have experience in applying and optimizing statistical and machine learning models to solve business problems.
• You have experience with at least one of the major cloud platforms (AWS, Azure, GCP).

What they offer

• Work with colleagues that lift you up, challenge you, celebrate you and help you grow
• Make an impact and meaningfully shape an early-stage company
• Experience a truly flat hierarchy and communicate directly with founding team members
• Receive a top-of-market equity and cash compensation package
• Get access to a self-development budget you can use to attend conferences, buy books or take classes
• Use the equipment of your choice including meaningful home office set-up