Customer Success Manager

About the role

We're looking for a Customer Success Manager who makes our enterprise customers measurably more successful with Wallet Studio, and who turns that success into account growth. This is an individual contributor role with real ownership of customer outcomes.

What you'll do

• Work with enterprise customers to get real results from Wallet Studio — define shared goals, set up regular reviews to track progress, and adapt when things change
• Develop deep product expertise to recommend specific use cases, configurations, and applications to your customers
• Spot and drive expansion opportunities as a natural result of understanding the customer's business and our product's potential
• Execute customer-facing actions from structured account plans and feed back what you learn so the plans stay sharp
• Navigate enterprise complexity — run workshops, prepare and lead review meetings, coordinate with IT, marketing, and business leads
• Use AI to structure your work, prepare for customer meetings, research, and follow up

What you'll need

• Experience in a customer-facing role with personal responsibility for whether customers got value — Customer Success, Account Management, Technical Account Management, Implementation Consulting, or similar
• Experience with enterprise customers: complex organisations, multiple stakeholders, and slow-moving processes you know how to accelerate
• Sufficient understanding of B2B SaaS to have informed conversations about product adoption, value delivery, and expansion
• AI as a natural part of your daily work — research, structuring thinking, preparing customer conversations, or otherwise
• Commercial thinking: not satisfaction scores, but what concretely gets bigger and why
• English at C1-C2 level and German at full professional proficiency

Nice to have

• Spanish or additional languages