Senior Product Manager

About the role

We're looking for a Senior Product Manager to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day.

What you'll do

• Be responsible for a significant product area or leading an important project
• Deeply understand the customer problems you're tackling through research, data, and direct customer interactions — then frame those problems clearly for your team
• Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement
• Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations
• Leverage AI to increase your own efficiency, accelerate product development, and multiply your team's impact
• Evaluate impact through quantitative and qualitative measures, both in beta and after full release
• Own and maintain the quality of your product area, ensuring every release delivers world-class software
• Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution

What you'll need

• Sharp Customer Focus & Problem Framing - able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs
• Compelling Roadmaps - define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the team
• Excellent Product Judgment - skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product
• Build World-Class Product - able to deeply collaborate with engineering and designers to quickly ship effective solutions
• AI Tech - Able to understand AI systems and LLMs, assess feasibility and trade-offs, and make informed product decisions in close collaboration with engineering
• Technical fluency - Comfortable engaging with engineers and customers on the modern tech stack — from APIs and SaaS infrastructure to low-code tooling and system architecture
• Outcome Oriented - define, fight for and share progress against the customer and business impact of your product area or project

What they offer

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed
• Fun events for Intercomrades, friends, and family