Delivery Proposition System Manager

About the role

As Delivery Systems & Proposition Manager you are part of the Delivery Management team within the International Logistics Department and are responsible for designing as well as managing data-driven delivery propositions that shape the global customer delivery experience. As the technical owner of delivery configuration, you'll ensure a seamless scheduling experience across multiple countries by managing delivery options such as days, time windows, services, pricing, and speed. Please note that this role is offered on a fixed-term basis for 24 months, with the aim of transitioning to a permanent position afterwards.

What you'll do

• Global Delivery Proposition Ownership: Act as the primary delivery proposition stakeholder for HelloFresh's global operations, owning cutoffs and delivery options, including days, time windows, services, pricing, and recommendations.
• System transparency & explainability: Translate complex system logic into clear explanations for non-technical stakeholders when incidents or questions arise and support the senior leadership team with analysis to drive informed decision-making.
• Configuration, validation & improvement: Maintain and improve demand steering systems and logistics configurator to ensure alignment with local needs and global standards, including configuring and testing delivery proposition experiments and identifying misconfigurations early.
• Systems governance & auditing: Own regular system audits and maintain detailed documentation of delivery management processes, keeping a detailed audit trail of validation work in Jira with accurate reporting of outcomes.
• Upstream risk detection: Identify and flag risks in delivery strategies across different markets that could lead to capacity breaches or cutoff misconfigurations.
• Peak & holiday monitoring: Lead the independent validation for holiday shifts and peak periods, providing formal "Go/No-Go" recommendations based on evidence-based risk assessments.

What you'll need

• 3+ years of experience in Logistics, Supply Chain, or Quality Assurance, with a heavy focus on operational execution and system control.
• Intermediate or advanced SQL skills to query system output, and Tableau proficiency to visualize and communicate findings independently.
• A disciplined, precise, and consistent working style, with a strong preference for clear SOPs and technical accuracy over ambiguity.
• Strong attention to detail and a structured approach to documentation, audit trails, and maintaining a reliable "source of truth" for operational processes.
• Clear communication skills, with the ability to translate complex system issues into simple, data-backed explanations for stakeholders.
• Fluent English skills (written and spoken).
• Willingness to travel internationally as part of the role (up to 25%).

What they offer

• HelloFresh-subsidized Pension Scheme and Berlin relocation support.
• Discounts on your weekly HelloFresh box and office meals.
• Annual learning & development budget and access to the HelloFresh Academy.
• Mental health support via platforms like Headspace and Spill.
• 24/7 gym access, transportation perks, and sabbatical leave options.