Junior Customer Solutions Engineer @ (AI & ESG)

About the role

You will work directly with enterprise customers to help them implement AI into their ESG and sustainability workflows. The role sits at the intersection of customer success, product, and technical implementation, helping large organizations integrate AI into complex sustainability workflows.

What you'll do

• Supporting customers during pilots, onboarding, and early deployments
• Helping customers set up ESG workflows, questionnaires, and document analysis processes in the Briink platform
• Acting as a trusted partner to customers, helping them apply Briink to their sustainability reporting and ESG analysis processes
• Running customer check-ins and success meetings to ensure clients are achieving value from the platform
• Supporting product demos and answering customer questions during implementation
• Working closely with the product and engineering teams to relay customer feedback and improve the platform
• Identifying opportunities to expand platform usage and grow accounts

What you'll need

• 1–3 years of experience in a technical, analytical, or customer-facing role (e.g. solutions engineering, customer success, consulting, data analysis, or similar)
• Comfort working with data and technical tools (APIs, spreadsheets, basic Python or similar)
• Strong communication and problem-solving skills
• Curiosity about AI and how it can improve real-world workflows
• The ability to work directly with enterprise stakeholders

Nice to have

• Experience with AI SaaS products or technical customer success roles
• Exposure to ESG and sustainability reporting
• Experience working with large enterprise clients

What they offer

• Flexible working arrangements with team members based in Berlin and London
• Competitive salary and equity reflecting your contribution to the company