Senior Product Manager - Growth and Customer Experience

About the role

You'll be a Product Manager for Growth, Customer Experience & AI Automation at an AI-driven industrial trade platform. You'll own the complete buyer journey from acquisition to retention, using data and automation to drive platform growth and optimize the B2B customer experience.

What you'll do

• Translate revenue and growth targets into a clear product roadmap with measurable impact on conversion rate, repeat rate, and margin per customer
• Own the buyer journey end-to-end including quoting, dynamic pricing, checkout, payment terms, and delivery tracking
• Design intuitive, high-performance interfaces for buyer app and WhatsApp flows that reduce friction and increase speed
• Use data to identify growth bottlenecks and ship improvements quickly
• Build and optimize pricing logic, margin logic, and payment term orchestration with Finance team
• Work with Sales to improve conversion and reduce manual workload through product improvements
• Drive retention through demand planning tools, reorder logic, and proactive delivery communication

What you'll need

• 5+ years product experience in fast-scaling B2B marketplace, SaaS, fintech, or commerce environment
• Strong growth mindset with experience in funnel metrics, unit economics, and retention curves
• Experience improving conversion, NRM, and customer lifetime value
• Strong product sense for UX and interface design focused on clarity, speed, and friction removal
• Comfortable working with AI and data teams, understanding system architecture and API/LLM integration
• Highly analytical with SQL, BI tools, and operational datasets experience
• Experience working closely with Sales and Revenue teams
• Execution-driven with ship, measure, iterate approach
• Fluent in German and English

What they offer

• High-impact role at intersection of Product, Growth, and AI Automation in fast-scaling European company
• Opportunity to build AI agents and automation loops directly impacting customer growth and margin
• High visibility impact on revenue and margin
• Strong founder access and fast decision-making environment
• Office in central Berlin, Mitte