Senior Project Manager - Automotive Warranty and Services

About the role

You will review, challenge, and improve existing processes and products, leveraging technology and data to decrease costs while maintaining a high level of customer satisfaction, and ensure best practices are shared between all local entities in Europe.

What you'll do

• Use your previous experience and skills to review, challenge, and ultimately improve existing processes and products, leverage technology and data decreasing costs while maintaining a high-level of customer satisfaction, and ensure best practices are known and shared between all our local entities in Europe
• Fully leverage and further develop critical business skills including quantitative and qualitative analysis, project management, communications, stakeholder management in a high-functioning team environment
• Become the central point of connection between internal and external stakeholders including Product/Tech, Legal, Finance and external partners for future project rollouts
• Turn our extended warranty and maintenance subscription program into true powerhouses: set up financial targets and planning infrastructure, implement cost-controlling procedures, designing training materials, optimize product content and increase revenue through targeted revenue management & renewal initiatives