Customer Success Manager

About the role

You'll manage complete customer relationships from contract signing to installation completion for energy-efficient home renovations. As the central point of contact, you'll guide customers through the entire installation and subsidy process while coordinating with craftsman partners.

What you'll do

• Handle complete customer care from onboarding to final installation acceptance
• Serve as primary contact and proactively guide customers through installation and subsidy processes
• Coordinate appointments and workflows with craftsman partners ensuring commitments are met
• Manage subsidy processing (BAFA/KfW) ensuring complete and timely documentation
• Identify risks and delays early, communicating proactively internally and externally
• Maintain customer data, project status and communication in CRM and ERP systems
• Provide structured customer feedback to the team and actively improve processes

What you'll need

• Experience in customer management, customer success, or project coordination, ideally B2C with complex products or longer project timelines
• Clear, empathetic and reliable communication skills, especially when projects face challenges
• Independent and structured work approach with ability to manage multiple parallel projects
• Interest in energy efficiency, heat pumps and solar systems with basic technical understanding
• Proficiency with digital tools and quick learning of new systems
• Fluent German speaking and writing skills
• Hands-on mentality to solve problems before they escalate

Nice to have

• Experience with CRM tools and ERP systems
• English language skills

What they offer

• Competitive salary at one of Europe's fastest-growing Climate Tech startups
• Office directly on the Spree river with comprehensive amenities
• Individual benefits including learning budget, Urban Sports Club membership, job ticket or childcare allowance
• Company pension scheme for secure future
• Unlimited learning and development opportunities
• Regular team events